Terms & Conditions

Course Regulations and Centre Policies for Direct Driver Training Inc. o/a DriveWise Mississauga Canada

NOTE: These Course Regulations, Centre Policies and fees are subject to change without written notice.
This form must be completed with one copy benig returned to the office. Please make sure you read this information in order to be fully aware of our policies.

Classroom Sessions
The course is 20 hours long and completed in eight sessions and a further 10 hours of Homelink. You need a G1 licence to start your in-car lessons, and we recommend that you have it before you start your in class sessions. You may make up missed classes at your convenience in one of our ongoing programs (some exceptions apply). We will assist you with arranging this. IMPORTANT NOTE: If you must miss any portion (time) of an in class module, we cannot give partial time credits ….simply re-attend on the next scheduled date ( at no charge). The MTO requires 20 hours of attended class time.
You must sign a class attendance sheet for each session. If your signature does not appear on the attendance sheet, you will not receive credit for the session.  Please make sure to sign in for every class to avoid any unnecessary delays in your progression through the course. There is a test during the classroom course, The pass mark is 70%. If you don’t pass, please don’t despair, the test may be rewritten. We are here to help you understand all information
presented.

Homelink

The MTO has added this componet to the course. it will consist of 10 hrs of independant study and must be completed

In-Car Lessons
All lessons are PRIVATE. With your course fee you receive 10 hrs (automatic transmission). Lessons will last for 1 hr.
Please bring your G1 licence, student workbook and (if required) your glasses to every in-car lesson. If your licence is not in your possession your in-car instructor will not deliver your lesson as it is a violation of the law (Photocopies are not acceptable) a charge may apply. 

Important: Your Blood Alcohol Content must be zero and you must not be under the influence of any drugs that will affect your ability to operate a motor vehicle. If your instructor suspects impairment, your lesson may be cancelled and a charge for the missed lesson will apply.

Booking your first lesson - IMPORTANT
There are five requirements that must be met before you may book your first in-car lesson:
1.  Your course fee must be paid in full or arrange a payment plan.
2.  You must have completed classroom module three.
3.  You must possess a valid G1 licence and have supplied the office with a photocopy of both sides.
4.  You must book your first in-car lesson within 60 days of your last classroom session. (MTO Requirement)
5. You must supply the office with a signed copy of this Rules & Regulation Form.

Cancelling lessons / Cancellation policy
If you are unable to keep an in-car appointment, the office must be advised no later than 24 business hours the day before the scheduled appointment. The scheduling department’s hours are Monday - Thursday 9:15am - 5:15pm, Friday 9:15am - 5:00pm. The scheduling department does not retrieve messages after hours or holidays .  Failure to cancel an appointment will result in the lesson being forfeited and a charge to the student. For cancellations less than 24 hours prior to the scheduled appointment, or if you fail to show up, you will be charged $55.00 per lesson since this time was reserved for you. Your instructor is required to stay at the meeting point for 15 minutes after the scheduled appointment time after which the lesson is considered a no-show. Any changes for lesson times or pick up point must be arranged one business day prior to the originally scheduled appointment. Any requests for a lesson change with less than 24 hours notice cannot be guaranteed, although we will do our best to accommodate your request.  Your instructor may cancel your scheduled lesson within 24 hours due to illness, personal emergency, unexpected mechanical problems,
weather/road/traffic conditions or being delayed by a DriveTest road test.

Pick-up boundaries
Mississauga

In-Car Evaluations
With your agreement, a final evaluation will be administered on lesson 10th (automatic) unless you choose to take additional training to improve your defensive driving skills. You must pass this as part of the requirement to receive an MTO Beginner Driver Education Student Record
Fees for Additional Training Automatic: $55 per - 45 minute private lesson GST is included in both fees. You will be notified in advance if these fees change.

MTO Beginner Driver Education Student Certificate Qualification Requirements
The MTO Regulations to qualify for the MTO Beginner Driver Education Student Certificates, state you must have :
1. Passed the in-class test with a minimum of 70%
2. Completed all the classroom sessions (all signatures on class attendance)
3. Completed all in-car lessons
4. Passed the final Driving Evaluation (the Provincial Road Test Simulation)
5. Supplied the office with a photocopy of both sides of your Driver’s Licence (must be the  plastic card).
6. Paid the course fee in full
7. Course must be completed within one year of course start date.
IMPORTANT: Certificates are issued electronically online by the MTO. No copies are held at our office.

Driver’s Tests: In order to book your own government driver’s test and take advantage of the four month credit (if applicable), your program must be successfully completed see Certification (above)- if you have had your G1 Licence for less than one year.
You will need the following on Road Test day: Arrive at the Driver Exam Centre 30 minutes early - report to dispatch.
1. Your G1 licence .
2. Your MTO Beginner Driver Education Student Certificate
3. A Class G vehicle in good mechanical repair

 All road tests must be paid in full at the time of booking. You will lose your prepaid road test fee if: You fail to cancel at least 48 hours in advance of your appointment or fail to attend your road test. You will lose 50% of your prepaid road test fee if: You
cannot proceed with your test, or your vehicle does not meet the MTO standards for a road test. Direct Driver Training Inc. assumes no responsibility or liability for this charge.

Refunds: Refunds will be made once we have received written notice of the course cancellation or change. A 15% administration fee will be charged on the total course fee. The refund amount will be based upon any service or product already rendered.

Additional Fees: All materials are included with the initial course fee, any replacement of materials will be done at an additional cost. If a payment by cheque is returned NSF, a fee of $30.00 will apply. A fee of $10.00 will apply to any declined payments made by credit card.

Scheduling Department Hours: Monday to Thursday 9:15am - 5:15pm, Friday 9:15am - 5:00pm.

PRIVACY POLICY
Direct Driver Training Inc.(hereafter “Direct Driver”) respects the confidentiality of the personal information of our customers. As part of our commitment to you, we want to clarify why we may ask for your personal information (such as your name, address, phone number and e-mail address).  direct Driver collects, stores and uses information about our current and prospective customers to improve our products and services and to build better customer relationships. Customer information will be used in the deliverance of the Safe Start programs, transfer student records from DriveWise location or another and provide the student with a Graduation Certificate. Information regarding a customer’s driver’s licence and course records (attendance, marks,
etc.) is provided to appropriate government agencies for certification purposes i.e. the Ministry of Transportation (MTO) and the Insurance Bureau of Canada (IBC). By providing your information to us, you have consented to these uses and disclosures.  This information is used from time to communicate with our customers, to send out offers, surveys or marketing materials.  In order to improve the driver
training products through research conducted by us with insurance companies and with credited organizations Direct Driver may disclose such information to third parties under obligations of confidentiality.
We do not share your personal information with anyone other than other DriveWise locations, related companies and agents without your consent. We may also disclose your personal information where we are required or permitted by law to do so. In such a case, we will release personal information only to the extent required.
Your personal information is accessible at Direct Driver's office and you may notify us in writing to review or correct it. If you do not agree to the above and do not want to receive any further information from us please let us know in writing.